Ordering Information

Frequently Asked Questions - This page has been set up to answer a few of the most common questions we get.

Click on a question below to view answers relating to your selection.

    Products

  1. Can you custom-manufacture a product for me?
  2. If a material is currently in stock, can you 'reserve' it for me?
  3. Are there any other costs?
  4. Payments & Invoicing

  5. Can you draw up a quote / proforma invoice for me?
  6. Do you accept purchase orders?
  7. How can I pay for my order?
  8. What currencies do you accept?
  9. Does GNM offer discounts?
  10. Why does my invoice not show the shipping cost?
  11. Shipping

  12. How quickly can you deliver?
  13. What shipping companies do you use? Can you ship 'freight collect'?
  14. Will shipping costs ever change?

    Products

  1. Can you custom-manufacture a product for me?

    If there is a nanomaterial and/or a nanoparticle that we do not have in stock, then yes, it is generally possible for us to get it produced for you. We would do a custom manufacturing run to produce it. However, this approach is typically only suitable for our industrial customers, since it usually requires (a) a minimum of kg-sized quantities ordered, (b) thousands of dollars of overhead costs, and (c) months of lead time. If interested, please e-mail Sales with details of what you are looking for.

  2. If a material is currently in stock, can you 'reserve' it for me?

    Not in all cases. Our materials are sold with priority given to customers whose payment we receive first, and whose delivery instructions we receive first. Thus, if payment delays or shipping-communication delays are preventing us from completing your order, another customer may get priority.

  3. Are there any other costs?

    Beyond product costs and shipping costs, we do not charge any fees. The only exception is when a shipment contains a hazardous material. Then a small handling fee will apply. Note that your country's customs may impose taxes / fees / duties; these are not our responsibility. Please contact our sales team if you need more information about customs duties and/or taxes that may apply to your order depending on your location.

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    Payments & Invoicing

  5. Can you draw up a quote / proforma invoice for me?

    Yes, our sales team can provide official quotes for you. However, you must first specify the billing address, shipping address, currency code, e-mail address, phone number and shipping method (i.e., shipping speed, whether or not it is shipping 'freight collect', etc.). We cannot create an accurate quote without this information.

  6. Do you accept purchase orders?

    We accept purchase orders from customers that have a credit history with us, or have supplied us with one. You can fax, e-mail or mail the purchase order to us (see our contact section for more information). Please make sure the purchase order has both the company/institution letterhead and authorized signature on it. Also, you must specify the following: billing address, shipping address, contact person, e-mail address, phone number and shipping method. Please do not submit purchase orders written in languages other than English or French.

  7. How can I pay for my order?

    We accept three different ways to pay for your orders:

    • Credit Card: We accept all the major credit cards - VISA, MasterCard and American Express. We recommend this as the best way to make your purchases with us, since it allows us to ship your products promptly.
    • Check: Please mail your check to the address listed on the invoice. You will receive detailed instructions once you have submitted your order and selected 'Check' as a mean of payment.
    • Wire Transfer: To arrange for a direct bank transfer, please e-mail our Accounting Department for our bank account details. Specific banking instructions will be sent to you depending on your location and the selected currency.
  8. What currencies do you accept?

    Currently, we are able to receive your payments in one of the following currencies: USD, EUR, GBP and CHF. For other arrangements, please contact Sales.

  9. Does GNM offer discounts?

    Yes, we offer a 2% discount for academic research. In order to qualify for this discount, the receiver must agree to:

    • Provide feedback as to characterization information of the nanomaterials (essentially, if you measure a property that's not currently listed on our website, we'd like to know about it).
    • Send us a copy of any publications that use the materials (simply e-mailing a PDF copy of the published paper is fine).
    • Mention our company as the materials supplier in any publications. Since this is standard scientific practice when writing a paper, it should not pose a difficulty.
  10. Why does my invoice not show the shipping cost?

    Please do not confuse the customs declaration invoices with the end-user invoices. For international orders, we are required to put on the outside of the package a customs declaration detailing the product costs. These are copies meant for the customs agents only, but they sometimes mistakenly do not take all copies, which causes confusion for the end-user. Please note that we mail separate end-user invoices, complete with shipping costs. Typically, you will receive your invoice 1-2 weeks after the package arrives. So, if you do receive a customs declaration invoice, simply ignore it, and wait for the end-user invoice to arrive.

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    Shipping

  12. How quickly can you deliver?

    For in stock items, we can do same day ship-outs for those customers that request rush orders. We must receive your order before GMT 16:00 if you would like the item(s) shipped out that same day. The shipping speeds are typically 1-3 business days, depending on your location and shipping companies used. For items that are not in stock, the delivery schedule will vary based on the item. Please contact our sales team to inquire whether a material is in stock.

  13. What shipping companies do you use? Can you ship 'freight collect'?

    We can use UPS, FedEx or DHL - whichever you prefer. Yes, we can ship 'freight collect' against your account with any of these shipping companies. Note that for orders above KGS 50.00 (heavyweight shipments), we shop and use different freight forwarders.

  14. Will shipping costs ever change?

    We do our best to make sure that the published shipping rates are what you will be charged. However, in some rare cases the shipping costs will differ significantly from what we list on the website. In these cases, we will contact customers individually to discuss re-invoicing.

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If you can't find the answer to your question here, please consult our Contact Us page. We will reply to your email within 24 hours during weekdays. Thank you.